Privacy Policy

How Chatwood Labs collects, uses and protects personal information.

Last updated: 23 August 2026

This privacy notice explains how Chatwood Labs Ltd uses personal information collected through this website and through related communications. It is intended to meet the transparency requirements of UK data protection law, including the UK GDPR and Data Protection Act 2018, as amended.

Who we are

Chatwood Labs Ltd is the data controller for the personal information described in this notice.

Chatwood Labs Ltd
Company No. 16600577
Registered in England & Wales
Registered Office: Bartle House, Oxford Court, Manchester, M2 3WQ
Email: hello@chatwoodlabs.com
Telephone: 0161 564 6900

Information we collect

Depending on how you use the site, we may collect:

  • Contact enquiries: your name, email address, organisation, enquiry type, message and any other information you choose to provide.
  • Quarterly Updates: your email address, signup source, date of consent and subscription or unsubscribe preferences.
  • Website, analytics and security information: IP address, approximate geographic information supplied with a web request, browser or user-agent information, referring page, requested page, query string, response status, basic request timing information and website usage information used for aggregate analytics and service improvement.
  • Embedded media: selected research and update pages include YouTube videos. When embedded YouTube content is loaded or played, Google may receive technical information such as your IP address, browser information and information about your interaction with the embedded player.
  • Correspondence: information contained in emails, telephone calls or other communications with us.

Please do not submit sensitive personal information through the website unless it is genuinely necessary and has been agreed with us in advance.

Why we use your information

Enquiries and business communications

We use information you provide to respond to enquiries, discuss potential work, manage commercial or research relationships and keep appropriate records of communications.

Our lawful basis is normally our legitimate interests in operating and developing our business, or steps taken at your request before entering into a contract where your enquiry relates to a proposed engagement.

Quarterly Updates

We use your email address to send the Quarterly Updates that you have requested. Our lawful basis is consent. You can withdraw that consent at any time by using the unsubscribe or preference link in an update.

Website operation, analytics and security

We process limited technical information to operate the website, prevent abuse, validate form submissions, diagnose faults and maintain the security and reliability of our systems. Our lawful basis for this operational processing is normally our legitimate interests in operating a secure and reliable website.

We also use Google Analytics through Cloudflare Zaraz to understand aggregate website usage and performance. Google Analytics is assigned to an optional consent purpose and is not run by Zaraz until you consent to Google Analytics. We rely on consent for this analytics processing. Google Consent Mode v2 is configured with a default denied state.

Embedded research videos

Selected pages use YouTube to present research and technical video content. We use YouTube's Privacy Enhanced Mode through the youtube-nocookie.com domain. Our purpose is to make relevant technical material available to visitors, and our lawful basis for the personal-data processing for which Chatwood Labs is responsible is our legitimate interests in communicating our research and engineering work.

Legal and regulatory purposes

Where necessary, we may process information to comply with legal obligations, establish or defend legal rights, maintain required business records or respond to lawful requests from regulators or public authorities.

Who we share information with

We do not sell personal information. We use service providers where necessary to operate the website and communications systems, including:

  • Cloudflare for website delivery, security, request processing and Cloudflare Turnstile anti-abuse checks.
  • Resend for delivery of website enquiry emails and management and delivery of Quarterly Updates, including subscription preferences.
  • Google Analytics for measurement of website usage and performance after you have consented to Google Analytics. Analytics is configured through Cloudflare Zaraz.
  • YouTube (Google) for embedded research and technical videos on selected pages. We use YouTube's Privacy Enhanced Mode.
  • Business email, hosting, IT and communications providers used to operate Chatwood Labs.
  • Professional advisers, regulators, public authorities or other parties where disclosure is required by law or reasonably necessary to protect our legal rights.

Cloudflare Turnstile processes browser and device signals needed to distinguish legitimate users from automated traffic. It does not receive the contents of the contact form from Chatwood Labs for that purpose. You can read Cloudflare's privacy information .

Resend processes email addresses and other information needed to deliver email and manage subscription preferences. You can read Resend's privacy policy .

Google processes information for Google Analytics after analytics consent is given and may also process technical and interaction information when YouTube content is loaded or played. You can read Google's privacy policy and YouTube's information about Privacy Enhanced Mode .

International transfers

Some of our service providers may process personal information outside the United Kingdom, including in the United States. Where a restricted international transfer applies, we use an applicable UK adequacy regulation or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum to standard contractual clauses, as appropriate.

You can contact us if you would like further information about the safeguards used for a particular transfer.

How long we keep information

  • Enquiries: normally for up to 24 months after the last substantive contact, unless the information becomes part of a continuing commercial, research or legal record.
  • Commercial records: where an enquiry develops into a contractual relationship, relevant records may be kept for up to six years after the relationship ends where reasonably required for contractual, accounting or legal purposes.
  • Quarterly Updates: while you remain subscribed. We may retain a limited suppression or preference record after you unsubscribe where necessary to respect your opt-out and demonstrate compliance.
  • Operational and security logs: only for as long as reasonably necessary for security, fault diagnosis and service operation, subject to the retention settings and limits of the relevant service provider.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase personal information in certain circumstances;
  • ask us to restrict how we use personal information in certain circumstances;
  • object to certain processing based on legitimate interests;
  • receive or transfer certain information in a portable format where applicable; and
  • withdraw consent at any time where we rely on consent.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise a data protection right, email hello@chatwoodlabs.com. We may need to confirm your identity before completing a request.

Cookies, analytics and similar technologies

Consent preferences

Cloudflare Zaraz provides the consent controls used on this website. Zaraz stores your consent preferences in a first-party cookie named zaraz-consent so that your choices can be remembered. This cookie is used for consent management rather than analytics or advertising.

You can review or change your choice at any time by selecting Cookie Settings in the site footer.

Google Analytics

Google Analytics is optional. It is configured through Cloudflare Zaraz and assigned to the Google Analytics consent purpose. Zaraz does not run Google Analytics until you have positively consented to that purpose. If you reject Google Analytics, the analytics tool remains disabled for that consent state.

If you consent, Google Analytics may use first-party cookies or similar technologies to measure website usage and performance. We do not use Google Analytics on this website for advertising or remarketing.

Cloudflare and Turnstile

Cloudflare and Cloudflare Turnstile may use cookies, browser storage or similar technologies where necessary to deliver, secure and protect the website and to distinguish legitimate users from automated traffic. Technologies that are strictly necessary for security, service delivery or remembering your consent choice may be used without separate analytics consent where the applicable legal exemption permits.

Embedded YouTube videos

Selected pages contain videos from the Chatwood Labs YouTube channel. These are embedded using YouTube's Privacy Enhanced Mode through youtube-nocookie.com. This mode limits the use of embedded-video views for personalisation compared with the standard YouTube embed.

Loading or playing an embedded video connects your browser to YouTube or Google and may involve processing technical information such as your IP address and browser details. If you choose to play embedded content, YouTube may also use cookies or similar storage and access technologies to provide the requested video functionality. Google controls those technologies under its own privacy terms.

Automated decision-making

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals. Automated security checks, such as Turnstile, may determine whether a form submission is accepted as legitimate traffic.

Providing information

You are not under a statutory obligation to provide personal information through this website. However, we need the required contact-form fields to respond to an enquiry, and we need an email address to provide Quarterly Updates.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Changes to this notice

We may update this privacy notice when our website, services or legal obligations change. The latest version will be published on this page with an updated revision date.